September 1 / 08 It's a Company
Notification of changes to company /companies
On September 1st 2008 Wy-COM Ltd and AllSource I.T. will no longer operate as two individual companies. In addition there are some changes to service offerings, billing, hours of operation and others. Continue to read to find out all of the changes.
On September 1st 2008 Wy-Com Ltd and AllSource I.T. will be known as ComOne.
ComOne Communications website address will be http://www.comone.ca and will be activated on or before September 1st 2008
The new logo is
Also the operations are moving to a new location as of September 1st 2008
Current operations are 215 – 10st Wainwright AB, the new location will be
#202 1006 – 4th Ave Wainwright AB T9W-1S9
Payments being made to either Wy-COM Ltd or AllSource I.T. after September 1st 2008 must be made payable to ComOne despite the name or the invoice customers were sent. *Note Wy-Com Ltd still has payments being sent to an address that is over 2 years old. Please ensure your records reflect the correct address as payments made to the wrong physical address may be late or not arrive at the proper destination as of October 1st 2008 and may affect the standing of your account and may incur late payment fees.*
Changes to Internet / Data Services previously provided by Wy-COM Ltd.
- Internet and data services will change very slightly. E-mail for customers is configured as user@wy-com.ca These addresses will continue to exist and customers do not need to change them. All new customers added to the system after September 1st 2008 will be configured as user@mycomone.ca
- Banking services are changing.
- September EFT will be processed as normal and will show as a payment to Wy-COM Ltd as this service could not be changed in time. Future EFT processes will show as a payment to ComOne
- Webpayments through the BMO will be changing, customers will need to remove Wy-COM Ltd and add ComOne. Customers are not advised to do this yet, you will be notified when the change is required. We have a list of those customers that use this method of payment.
- Further changes may be made, customers will be notified in advance.
- Any personal webpages will remain at http://client.wy-com.com/name
- MailProtector will remain, however this services is being examined to bring the protection services inhouse for greater control. The services itself however and the effectiveness of the service will not be altered.
- The website addresses for www.wy-com.com / www.wy-com.ca / www.allsourceit.com will all be redirected to www.comone.ca
- The website address www.myemailonline.net will remain unchanged
- The website address for wy-com email password change will remain https://mail.wy-com.com
- The website address for mycomone.ca email password change will be https://mail.comone.ca
Changes to retail / computer services previously provided by AllSource I.T.
- The retail store front will be greatly reduced however current customers may still purchase / order retail products from the new location.
- In-house computer repair services will continue as normal.
- On-site computer repair and networking will continue as normal.
- There will be no change in service offerings to commercial customers.
Additional overall changes reflected in the operations of ComOne.
- Kari is no longer with the company
- Hours of operation will be Monday through Friday 9 a.m to 5 p.m. The shop will be closed over the lunch hour from 12:30 p.m to 1:30 p.m. Closed weekends and stat holidays
- The toll free number for AllSource I.T. of 1-877-409-2535 will be removed. The toll free and fax number for Wy-COM of 1-877-650-6957 will remain and become the toll free contact and fax number for ComOne. The local phone numbers of 780-842-3272 and 780-842-3270 will also remain. Telus could not move these numbers to the new location in a timely manner therefore calls will be forwarding but note there may be busy times when it is hard to get through. We have been informed Telus can move these numbers by September 10th 2008.
- Les will be spending more time in the office to answer calls, monitor the network, provide remote troubleshooting and assistance and other items.
- Scott will be spending the majority of his time in the field.
- Travis will remain in the office providing desktop service and repair.
Several factors are involved in the changes being made, the main contributing factor is the reduction of operating costs, increase in available copper line infrastructure, and stability of the building structure i.e. the new location is not for sale. In order to avoid passing increasing costs on to the consumer base overall operating costs are being reduced. The change will also allow us to perform upgrades on the network core that were not available in the old location.
Additional notifications will be posted on the website, sent via e-mail or Canada Post
FEB 11 / 08 Billing Update
A change has been made to our billing software. Due to the volume of customers and the current work load billing generated in Jan 08 for service month of Feb 08 just recently went out.
Customers will notice several things about the new billing software and how it generates bills.
1 - The first thing to notice is a credit applied to most bills for the correct amount of GST. As this is a credit for an over change for billing generated in Dec and as it is a GST credit the amount is subtracted after the new billing cycle and the associated GST. Some customers are under the impression that the credit is applied to the monthly service, it is not. 5% GST is applied to the monthly service fee and then the credit for GST over charge is removed from the sub total of the bill. We investigated several programs and 100’s of man hours in an attempt to find a solution that would dynamically add the next month to the description field. We found a solution however after adding all customers, all past invoices and credits it was found that the software would not credit the customers account if the customer made an over payment. The software was scrapped and we had to start from scratch, and as such invoicing for the month of Feb 08 came out late.
2 - There is no longer an indicator in the description box of which month the billing is for. There is no invoicing software we can find that will dynamically add this line to invoices. The process of adding this line in the past meant that we had to manually generate all invoices, a process that took 2 days. As new customers are added to the system it simply is not time or cost effective to manually generate invoices while attempting to get invoices to customers on the same day each month. Customers will need to check the due date of invoices and understand that the service is billed for the month they are entering. I.E. invoice generated the 15th of Jan is for the service month of Feb and is due the 1st day of Feb.
3 - The new billing software manually generates the monthly invoice based on the service fee for your service. On the 15 th of each month we are prompted to generate the invoices. At the click of a button all invoices are created, invoice to be e-mail are sent, invoices to be printed and mailed are printed. If the 15 th occurs on a weekend invoices are generated the following Monday.
4 - The new billing system automatically adds a late payment fee of 1.25% each month (16.07% per year) just as service providers such as Telus, Shaw, Epcor etc, to any carry forward amount.
5 - The new billing system disables access to users who are 30 plus days late. The system will re enable access to a user should a payment be entered in their account.
6 - Bandwidth overage fees are applied in a different invoice based on the previous month’s usage
The new billing software has been implemented to solve several trouble some items. In the past it was very difficult to have a staff member allocate 2 days for billing, this made for inconsistent billing times. Customer carry over due to non or late payments has reached in excess of $10,000.00.
Late fees, in the past, were seldom applied, for the most part due to inconsistent billing times. This however will no longer be the case; customers will be billed within 2 days of the 15 th of each month. Customers getting paper invoices in the mail should receive them 2 days after they are printed, folded and sent via Canada Post.
MAR / 08 Billing Update
Previous amounts owed were NOT added to the first set of bills. Previous owed amounts were added for March. These amounts are owing, if customers have questions about previous amounts they are encouraged to call the office at 780-842-3272 as these previous amounts are subject to late fees.